FxArena Mystery Trade

Some Zulutrade users have reported trade disputes - situations where stops were not honored or something went amiss that ended up costing them money. I had a related issue this week.



I was watching my account pretty closely on Wednesday after the Pro-B5 blowup. All of the sudden I saw a loss for $-84 come out of nowhere. This struck me as strange since this wasn't close to my stop of -150 and providers generally avoid losses like the plague. I checked the trade history, open positions, and could find no public evidence of this trade anywhere.

I sent an e-mail support@zulutrade.com and they gave a short reply about a stop being hit. I replied that this was nowhere close to my stop level. They came back the next morning asking for the broker ticket # (which I had already sent them) and then heard nothing back.

To this day I still don't see any evidence of this trade in the public record. I suspect it was a mishap where the trade went into the system and got lost. It didn't appear anywhere until it got closed out.

Anyway, be aware that this is one of the risks of dealing with Zulutrade, that their system could screw up and you could loose money as a result and they have no obligation to reimburse you. Fortunately, it doesn't happen often and my other signal providers quickly made up for the loss.